Information we collect
We may collect contact and delivery details, order information, support messages, review submissions, and device or site-usage data. A review email and optional order number are kept private and used for moderation or purchase verification. Payment information is handled by the payment provider used at checkout; PREYMODE does not need to store full card details.
How we use it
- To accept, fulfill and deliver orders.
- To provide support, returns and important service messages.
- To secure the store, detect fraud and meet legal obligations.
- To improve the site and, where permitted or consented to, communicate relevant offers.
Who helps us operate
Information may be shared only as reasonably needed with service providers such as payment processors, fulfillment partners, delivery carriers, website hosting, customer support, security and analytics providers. They process information for the services they provide and are expected to protect it.
Cookies and advertising
The site may use essential cookies for shopping and security, plus optional measurement or advertising technologies where enabled. Browser settings can limit cookies. Where required, optional technologies will be presented with a consent choice.
PREYMODE does not sell personal information for money. If advertising activity is treated as “sharing” under a state privacy law, eligible visitors may request to opt out.
Retention and security
Information is retained only as long as reasonably needed for orders, support, fraud prevention, accounting and legal obligations. Reasonable administrative and technical safeguards are used, but no online system can guarantee absolute security.
Reviews and enquiries
Support enquiries are stored privately so they can be answered. Reviews are held for moderation before publication. If a review is published, the review text, rating, title and chosen display name may appear publicly; the email and order number will not.
Your choices and rights
Depending on where you live, you may ask to access, correct or delete personal information, receive a copy, or opt out of certain targeted advertising. You may also unsubscribe from marketing messages at any time. Use PREYMODE Support to make a request; identity verification may be required.
Children
The store is intended for adults purchasing pet products and is not directed to children under 13. We do not knowingly collect personal information from children.
Updates
This notice may be updated when the store, providers or legal requirements change. The date at the top shows the latest revision. Material changes will be communicated where required.